Call Center Representative

KSI Trading Corp • Mechanicsville, VA

26d

About The Position

As an Inside Sales Representative will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry.

Requirements

• Prior experience in customer service or call center environment preferred.
• Excellent communication skills and ability to provide exceptional customer service.
• Strong attention to detail and ability to multi-task.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays as needed

Nice To Haves

• Bilingual in Spanish is a huge plus.
• Familiarity with automotive parts and repair industry is a plus.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide accurate information to customers regarding product details, pricing, and availability.
• Process and manage customer orders and ensure timely delivery.
• Verify customer information, such as addresses, phone numbers, and email addresses.
• Provide exceptional customer service to ensure customer satisfaction.
• Follow up with customers to ensure their needs are met and exceeded.
• Maintain a thorough understanding of the products and services offered.
• Work with the sales team to identify opportunities to upsell products and services.

Benefits

• KSI Inside Sales Representatives are eligible to earn up to an additional $850 per month in pay incentives!
• KSI Auto Parts offers a comprehensive benefits package to eligible employees. This includes 12 days of paid time off (PTO), 1 floating Holiday, health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. We also offer employer paid Life Insurance up to $50,000. Employees also have access to discounts through healthcare and payroll providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees