Call Center Representative (Research)

Grace Federal Solutions LLC • Cary, NC

4d • Onsite

About The Position

Grace Federal Solutions, LLC is a trusted partner in healthcare staffing and clinical research support. We are committed to delivering excellence in service and making a difference in the communities we serve. We are currently seeking a motivated and detail-oriented Call Center Representative to join our clinical research support team in Durham, NC.
Position Summary:
The Call Center Representative will play a critical role in participant outreach, data collection, and communication in support of clinical research activities. The ideal candidate will have at least 2 years of experience in a call center or clinical research setting, and demonstrate strong communication and data entry skills. Part-time position.

Requirements

• At least 2 years of experience in a call center or clinical research setting
• Demonstrate strong communication and data entry skills

Nice To Haves

• Bilingual skills (Spanish/English)

Responsibilities

• Make outbound calls to potential or enrolled clinical research participants to confirm appointments, gather information, or provide study updates.
• Answer inbound inquiries from participants regarding research protocols or scheduling.
• Communicate clearly and professionally with diverse populations, including those from underserved communities.
• Use bilingual skills (Spanish/English) to ensure accessibility and comprehension for non-English speaking participants.
• Follow research protocols when interacting with participants and collecting data.
• Assist with the screening of participants by asking pre-approved eligibility questions.
• Document all participant interactions in compliance with study guidelines and confidentiality policies.
• Accurately input participant data into research databases or electronic data capture (EDC) systems.
• Review participant responses and escalate any data inconsistencies or protocol deviations to the research team.
• Track follow-up requirements and ensure timely completion of participant touchpoints.
• Maintain compliance with HIPAA and institutional policies related to data handling and patient privacy.
• Participate in call quality audits and training refreshers to ensure high standards of research communication.

Benefits

• Be a part of a mission-driven organization that supports public health and research
• Join a collaborative team that values diversity, inclusion, and professional growth
• Opportunity to make a meaningful impact in clinical research and community health

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed