Call Center Representative ONSITE
About The Position
Experienced Customer Service Representative Desired! Full-Time | Onsite | Monday - Friday Join a Team Where Your Work Matters Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done. If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you. What DEX Can Offer You! Full-time schedule (40 hours per week) Competitive pay and full benefits package Competitive PTO and paid holidays Career growth, development, and internal promotion opportunities Paid in-house training Employee recognition and rewards programs Corporate discounts and employee perks Full access to our DEXpresso Café with complimentary specialty coffee drinks A positive, supportive, and team-focused workplace What You’ll Be Doing Be the first point of contact for customer inquiries Communicate clearly and professionally with customers and internal teams Identify customer needs and provide timely, helpful solutions Answer incoming calls and route them to the appropriate department Work closely with Tier 2 teams to escalate and resolve technical issues Track, document, and follow up on unresolved issues Use multiple systems to accurately capture customer information Stay current on new processes, tools, and technology Assist customers via phone, email, chat, and other communication channels Perform other duties as assigned What We’re Looking For High school diploma or equivalent experience 2–3 years of customer service or call center experience preferred Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed) Strong multitasking skills (talking and typing at the same time) Proficiency in Microsoft Office (Word, Excel, Outlook) Excellent verbal and written communication skills Strong organizational and time management abilities Ability to navigate multiple systems in a fast-paced environment Empathy, professionalism, and a customer-first mindset Why DEX Imaging? At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career—not just collect a paycheck. Ready to get started? Apply today and become part of a company that truly values its people.
Requirements
- High school diploma or equivalent experience
- 2–3 years of customer service or call center experience preferred
- Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)
- Strong multitasking skills (talking and typing at the same time)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to navigate multiple systems in a fast-paced environment
- Empathy, professionalism, and a customer-first mindset
Responsibilities
- Be the first point of contact for customer inquiries
- Communicate clearly and professionally with customers and internal teams
- Identify customer needs and provide timely, helpful solutions
- Answer incoming calls and route them to the appropriate department
- Work closely with Tier 2 teams to escalate and resolve technical issues
- Track, document, and follow up on unresolved issues
- Use multiple systems to accurately capture customer information
- Stay current on new processes, tools, and technology
- Assist customers via phone, email, chat, and other communication channels
- Perform other duties as assigned
Benefits
- Full-time schedule (40 hours per week)
- Competitive pay and full benefits package
- Competitive PTO and paid holidays
- Career growth, development, and internal promotion opportunities
- Paid in-house training
- Employee recognition and rewards programs
- Corporate discounts and employee perks
- Full access to our DEXpresso Café with complimentary specialty coffee drinks
- A positive, supportive, and team-focused workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
