Call Center Representative
About The Position
This is a full-time position available for immediate hire. The company is a reputable third-party medical billing firm providing billing and consulting services to clients across multiple provider specialties. Please submit your resume ONLY if you meet the requirements outlined below. Resumes that do not align will not be considered or retained. Call Center Representative Qualified applicants must have a minimum of two years of experience in a healthcare call center, medical office, or medical billing environment. Experience handling high call volumes and working with multiple provider specialties is strongly preferred. Familiarity with medical billing systems or EHR platforms is a plus. Significant exposure to the following areas is required: Inbound and outbound patient calls Insurance-related inquiries Patient demographic updates Basic insurance eligibility explanations Payment inquiries and patient balances Customer service and issue resolution Documentation of call activity in billing systems
Requirements
- Minimum of two years of experience in a healthcare call center, medical office, or medical billing environment
- Strong work ethic
- Excellent communication and problem-solving skills
- Attention to detail
- Positive, professional demeanor
- Ability to independently resolve issues and follow established procedures
- Ability to work well with others
Nice To Haves
- Experience handling high call volumes
- Experience working with multiple provider specialties
- Familiarity with medical billing systems or EHR platforms
Responsibilities
- Answering and managing a high volume of inbound calls
- Responding to patient questions regarding billing statements, balances, and payments
- Communicating professionally with insurance carriers, provider offices, and internal billing teams
- Routing calls and issues appropriately to billing, A/R, or management when needed
- Documenting all interactions accurately and thoroughly
- Maintaining patient confidentiality and HIPAA compliance
- Effective coordination and timely communication with management and team members
Benefits
- Flexible schedule
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
