Call Center Representative

International Medical Group • Indianapolis, IN

3d • Hybrid

About The Position

At International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders.
If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.
As an Assistance Coordinator, you’ll be the first point of contact for customers who need support with healthcare and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.

Requirements

• 1+ year of customer service experience with strong problem-solving skills
• Proficiency in Microsoft Office Suite
• Excellent communication skills—both written and verbal
• Ability to multitask in a fast-paced environment
• Global awareness and a genuine passion for helping people
• Positive attitude, resilience under pressure, and attention to detail

Nice To Haves

• Bilingual skills (Spanish, Portuguese, Mandarin, French)

Responsibilities

• Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy
• Answer benefit questions, update policies, and assist with new and existing claims
• Document interactions accurately in our CRM system
• Collaborate with team members and mentor new hires when needed
• Support special projects and tasks as assigned

Benefits

• A diverse, inclusive, and globally connected team
• Comprehensive benefits package (Medical/RX/Dental/Vision)
• 401(k) with company match
• Paid Time Off + Company Holidays
• Free parking & on-site fitness center
• Casual dress environment
• Tuition reimbursement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees