Call Center Representative

Arch Amenities Group•Manalapan, FL

56d•Onsite

About The Position

Join our seasoned, passionate team of spa professionals in our high-energy spa wonderland! Eau Spa, one of the most exclusive Forbes Five Star properties in the world, hires and develops only the most sophisticated team, committed to providing a delightfully indulgent guest experience. Would you like to work alongside them? Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Call Center Representative. The Call Center Representative is responsible for booking appointment for services at the facility and answering questions about the services offered.

Requirements

Outstanding customer service skills.
This position required the ability to go "above and beyond" for a guest.
Ability to be able to creatively problem solve while staying within company guidelines.
Ability to multi-task in a fast pace environment.
Proficient in MS Office applications, including Excel, Word, and Outlook.
Excellent verbal and written communications skills.
Detail-oriented.
Good listening skills.
Strong sense of responsibility and accountability.
Professional and courteous at all times.
Availability: Operating hours of the facility, to include nights, weekends and holidays.
Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The employee may occasionally lift and/or move up to 25 pounds.
This position required the ability to reach, stand, walk, push, and pull.
This position will require the following physical requirements: repetitive motions, seeing, hearing and talking.
The employee will be required to operate the following tools: computer, calculator, fax machine and copier.

Nice To Haves

Previous call center experience preferred.
Previous customer service experience in a 5 star hotel property preferred.

Responsibilities

Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of Arch Amenities Group.
Handles business transactions in connection with booking appointments for spa, salon, and fitness services.
Make recommendations according to customer's needs.
Handles customer questions with the highest degree of courtesy and professionalism to resolve any customer issues with one call resolution.
Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Maintains sales goals and objectives, including upgrades and additional services.
Handles other phone calls to the facility, including routing calls to other staff members.
Utilizes operational systems to book services; i.e. SpaBiz and other software.
Continually maintains working knowledge of all company products, services, and promotions.
Assists in training new employees when applicable.
Reports any incidents or accidents to a member of the management team.
Other duties as assigned.