Call Center Representative ONSITE

DEX Imaging • Tampa, FL

16d • Onsite

About The Position

Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done. If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you.

Requirements

• High school diploma or equivalent experience
• 2–3 years of customer service or call center experience preferred
• Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)
• Strong multitasking skills (talking and typing at the same time)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to navigate multiple systems in a fast-paced environment
• Empathy, professionalism, and a customer-first mindset

Responsibilities

• Be the first point of contact for customer inquiries
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and provide timely, helpful solutions
• Answer incoming calls and route them to the appropriate department
• Work closely with Tier 2 teams to escalate and resolve technical issues
• Track, document, and follow up on unresolved issues
• Use multiple systems to accurately capture customer information
• Stay current on new processes, tools, and technology
• Assist customers via phone, email, chat, and other communication channels
• Perform other duties as assigned

Benefits

• Full-time schedule (40 hours per week)
• Competitive pay and full benefits package
• Competitive PTO and paid holidays
• Career growth, development, and internal promotion opportunities
• Paid in-house training
• Employee recognition and rewards programs
• Corporate discounts and employee perks
• Full access to our DEXpresso Café with complimentary specialty coffee drinks
• A positive, supportive, and team-focused workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees