Call Center Representative
About The Position
Who We Are: Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers—delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority. Why Join Us: $21-$23 per hour PTO and Paid Holidays Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages. Paid $15,000 Life Insurance and Long-Term Disability coverage What You'll Be Doing Answer incoming calls and respond to customer inquiries in a professional and efficient manner Schedule service appointments and dispatch technicians using industry-specific software Communicate effectively with customers, technicians, and internal teams to ensure timely service Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach Maintain accurate records of customer interactions, jobs, and billing details Provide support to field teams and assist with general administrative tasks as needed Our 3 Step Hiring Process: At Polestar, we know great talent moves fast—and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24–48 hours! Apply Submit your application online or via email with your resume and relevant details. ([email protected]) Phone Screen If your experience is a match, our team will reach out—often the same day—for a brief phone interview. In-Person Interview If the phone screen goes well, we’ll schedule an in-person interview—usually within 24 hours. You’ll meet with team members, ask questions, and learn more about working at Polestar. Think you'd be a great fit? So do we! Come grow with us at Polestar—apply now! Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.
Requirements
- MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY. This is NOT going to be a Monday-Friday schedule
- Strong understanding of HVAC terminology, services, and scheduling practices
- Excellent communication and interpersonal skills
- Ability to work in a high-volume, fast-paced environment
- Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.)
- Strong organizational skills and attention to detail
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and efficient manner
- Schedule service appointments and dispatch technicians using industry-specific software
- Communicate effectively with customers, technicians, and internal teams to ensure timely service
- Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
- Maintain accurate records of customer interactions, jobs, and billing details
- Provide support to field teams and assist with general administrative tasks as needed
Benefits
- $21-$23 per hour
- PTO and Paid Holidays
- Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
- Paid $15,000 Life Insurance and Long-Term Disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
