Call Center Representative – On-Site (Englewood, NJ)

Diamond Braces • Englewood, NJ

8h • $21 • Onsite

About The Position

Diamond Braces is seeking a full-time, on-site Call Center Representative for our Englewood, New Jersey location. This role supports multiple orthodontic offices by handling patient communications, appointment scheduling, billing inquiries, and general administrative coordination in a structured, high-volume call center environment. This is a non-exempt hourly position subject to applicable federal and New Jersey wage and hour laws.

Requirements

• High school diploma or equivalent required
• Prior call center or customer service experience preferred
• Strong verbal communication skills
• Ability to work in a fast-paced, structured environment
• Basic computer proficiency and ability to navigate multiple systems
• Availability for rotating weekends as needed

Nice To Haves

• Bilingual (English/Spanish) preferred but not required

Responsibilities

• Answer high-volume inbound calls in a professional and timely manner
• Schedule, confirm, and reschedule patient appointments
• Respond to billing, insurance, and general treatment inquiries
• Accurately document all interactions in company systems
• Follow established scripts, workflows, and compliance protocols
• Maintain patient confidentiality in accordance with HIPAA regulations
• Meet attendance, punctuality, and performance standards
• Collaborate with team members and supervisors
• Perform additional duties as assigned based on business needs

Benefits

• Highly competitive compensation starting at $21 per hour plus performance bonus
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounted orthodontic care for you and your family
• Access to cutting-edge technology and modern facilities
• A fun, inclusive, and supportive culture where your career can grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED