Call Center Representative
About The Position
Are you the kind of person who can calm someone down just by how you talk to them? Do you enjoy helping people feel informed, supported, and taken care of? A fast-growing healthcare organization is seeking a Call Center Representative to be the first point of contact for patients—helping with scheduling, answering questions, and making sure they feel confident about their care. You don’t need a medical background for this role. What matters most are your communication skills, empathy, professionalism, and ability to deliver excellent customer service in every interaction.
Requirements
- High School Diploma or GED
- MediClear credential or equivalent HIPAA compliance certification
- Demonstrated success in a high-volume customer service or call center environment
- Strong verbal and written communication skills with a professional phone presence
- Ability to stay calm, organized, and solutions-focused under pressure
- Basic math skills and comfort working with numbers (copays, balances, etc.)
- Proficiency with Microsoft Office and general computer literacy is a plus
Nice To Haves
- Proficiency with Microsoft Office and general computer literacy is a plus
Responsibilities
- Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
- Follow up with inbound and outbound leads to convert inquiries into scheduled visits
- Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
- Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
- Partner with internal healthcare teams to support seamless, coordinated patient care
- Provide clear information regarding services, procedures, and office policies
- Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
- Follow established protocols and scripts for managing patient inquiries and triage
- Offer solutions and escalate issues to supervisors or clinical staff when appropriate
- Verify patient information, including insurance details and eligibility
- Enter, update, and maintain accurate patient records in the EMR system
- Assist with additional administrative and support tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
