Call Center Representative

KureSmart Pain Management•Montgomery, AL

46d

About The Position

Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. What Sets Us Apart: Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment. Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication. Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team. Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment. Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment. Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.

Requirements

Previous experience in a call center or customer service role, preferably in a healthcare setting.
Strong communication skills with focus of empathy and active listening.
Proficient computer skills, including experience with scheduling software and electronic health records.
Ability to multitask and prioritize in a fast-paced environment.
Attentional to detail and accuracy in data entry.
Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.

Nice To Haves

Knowledge of medical terminology and pain management practices is a plus.

Responsibilities

Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
Utilize scheduling software to coordinate and organize patient appointments efficiently.
Ensure accurate entry of patient information and appointment details into the system.
Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
Communicate schedule changes or adjustments to relevant staff members promptly.