Call Center Representative

Surgery Partners Careers•Newnan, GA

19h

About The Position

A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, and/or obtain pre-certification for the appointment. The ideal candidate will have experience in a customer service-oriented environment with a high call volume. Organizational skills and able to multi-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing. A high school diploma or the equivalent is required. Experience working in the medical industry is a plus.

Requirements

Experience in a customer service-oriented environment with a high call volume
Organizational skills
Able to multi-task
Able to work independently and make decisions based on training and knowledge
Able to tolerate lengthy periods of sitting and repetitive keyboard typing
A high school diploma or the equivalent is required

Nice To Haves

Experience working in the medical industry

Responsibilities

Answering all incoming calls
Respond directly to the inquiry or will direct the call accordingly
Schedules appointments for providers
Obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, and/or obtain pre-certification for the appointment