Call Center Representative Job Openings (WICHITA, KS, USA)

MCI Careers•Wichita, KS

18h

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an experienced and customer-driven Call Center Representative to join our team in Wichita. This Call Center Representative role is ideal for individuals who enjoy working in a fast-paced environment and are committed to delivering outstanding customer support. As a Call Center Representative based in Wichita, you will handle inbound and outbound calls, resolve customer inquiries, and provide service that reflects our company’s quality standards. If you are searching for a reliable and growth-oriented position, this opportunity may be the right fit for you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

High School Diploma / Grade 12 (required)
1–3 years of call center or customer service experience
Strong verbal and written communication skills
Ability to multitask and perform in a target-driven environment
Basic computer skills and experience with CRM or call center tools
Flexibility to work shifts as needed

Nice To Haves

Bilingual or multilingual abilities
Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya

Responsibilities

Manage high-volume inbound and outbound calls as a Call Center Representative in Wichita
Provide accurate, timely information on products, services, accounts, and billing
Resolve customer concerns and escalate complex cases when required
Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction
Accurately document all customer interactions in the CRM system
Follow call scripts, compliance requirements, and all call center procedures
Identify cross-sell or upsell opportunities when appropriate
Maintain a professional, empathetic approach with every customer

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.