Call Center Representative

TEKsystems•Pine Grove Township, PA

46d•$19 - $24•Onsite

About The Position

Customer Accounts Representative • Monday – Friday • 8 AM – 5 PM with two late nights a week (11 AM – 8 PM late nights are never on Friday) with every other Saturdays (twice a month - 8 AM – 12 PM) • This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Also, collecting credit card info, or if customers don’t have auto-pay turned on, or if they forgot their password to log in etc. Any “heavy” collections activity goes to another department. Customer Care Representative • Monday – Friday o 8 AM – 5 PM with one Saturday a month (8 AM – 12 PM) • Answering incoming calls throughout the day from Honda/Acura customers who need assistance with their account, payment, information, title request, payment options, logging into website etc. Customer Accounts Representative • Monday – Friday o 8 AM – 5 PM with two late nights a week (11 AM – 8 PM late nights are never on Friday) with every other Saturdays (8 AM – 12 PM) • One week of the month will be all 7-4, with Saturday 7-12 for that week. • This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). This is more of a customer service role, because often times you’re talking to people who need help adding a credit card, changing their expired payment method, don’t have auto-pay turned on, forgot their password to log in and pay, etc. Any “heavy” collections activity goes to another department. Credit Department The Credit Department is the starting point for all accounts which are financed through American Honda Finance Corporation. Summary: Candidates will work within the crediting department and will not take any calls, however they will have some outbound calls (10-15 a day) with dealers to verify or collect further information. They will look over all contracts for leasing/purchasing to verify all information is accurate and included if necessary. Once they clear the contract it will move to corporate for further processing/activation. They will have 2 monitors to process loans and enter in all data accurately. · Verifies contracts and all necessary forms from the dealer are received and correct · Enters the customer information into AHFC system and assigns an account number · Files the contract and supporting documents in the appropriate location for future reference • Must be flexible, schedule may change with business needs. • Mandatory overtime as needed-currently two Saturdays per month 8:00am to 12:00pm. Other Information: - 6-month contract to hire - Onsite in Irving - Looking for career minded individuals - Will be cross-trained and moved between departments every few months or so

Requirements

bachelor's degree
customer service
call center
auto finance
data entry
Customer service oriented
Support
Customer service skills
Problem solving skills, attention to detail
Must have excellent Communication Skills
Experience with customer service and problem resolution

Nice To Haves

Bachelor's degree
Associates
1-2 years of professional work experience

Responsibilities

Verifies contracts and all necessary forms from the dealer are received and correct
Enters the customer information into AHFC system and assigns an account number
Files the contract and supporting documents in the appropriate location for future reference