Call Center Representative

The Berwyn Group • Fort Washington, PA

5d • $18 - $22 • Hybrid

About The Position

We are looking for a Call Center Representative to provide customer service by answering incoming calls and placing outbound calls resolving issues, and ensuring customers have a positive experience.

Requirements

• High school diploma or equivalent
• At least one-year related experience required
• Proficient with Microsoft Office Suite or related software
• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time or in the future.
• No agency emails, calls, or solicitations are accepted without a valid agreement.

Responsibilities

• Handling about 50 incoming calls per day or placing about 120 outbound calls per day
• Active listening
• Verbal and written communication
• Professional phone voice and persona
• Basic computer proficiency
• Skilled typing
• Adaptability
• Understanding of phone etiquette
• Performs other related duties as assigned.

Benefits

• Comprehensive health insurance, dental insurance, and vision coverage
• Company-paid life insurance, short and long-term disability insurance
• Generous PTO, paid holidays, and floating holidays
• Summer hours: Participating employees will enjoy a half day every other Friday
• Investment in career development including LinkedIn Learning and professional development funds

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED