Call Center Representative

Conejo Heating, Air, Plumbing and Electrical • Thousand Oaks, CA

1d

About The Position

At Conejo Services, customer service is our #1 priority. We don't just see a job when we come to a customer's door, we see an opportunity to build a relationship. Our goal is to continue to build the most qualified team in Southern California. We are looking for a skilled Call Center Representative with a great attitude and strong work ethic.
This job description shall not be construed as a complete listing of all miscellaneous, incidental, or other functions that may be assigned from time to time.

Requirements

• At least one year of relevant work experience (construction or home service company experience a plus)
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Nice To Haves

• Bi-lingual in English and Spanish is a plus but not required.
• ServiceTitan experience a plus

Responsibilities

• Receive a high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution
• Make high volume of outbound calls to new and existing clients to book or change appointments.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Express empathy and compassion, taking full ownership of the client’s satisfaction
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information received to both clients and internal customers
• Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
• Efficiently enter accurate and detailed records of customer interactions and actions taken
• Consistently follow order entry guidelines with minimal errors
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
• Other duties as assigned by management.

Benefits

• Medical, Dental, and Vision insurance
• 100% paid life and disability insurance
• 401K Retirement plan
• Paid sick days
• Paid Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed