Entry Level-Call Center Representative-Fully Remote

ADF Medical Services Inc. • San Francisco, CA

4h • Remote

About The Position

We're hiring a confident and friendly Entry Level Call Center Representative to join our patient support team fully remote. No prior call center experience needed — just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home — this opportunity is for you!

Requirements

• No experience needed — we will train you

Responsibilities

• Handle inbound calls from patients and clients professionally and courteously
• Provide accurate information on services, appointments, billing, and general support
• Listen actively and respond to patient concerns with empathy and patience
• Document all call interactions accurately in our CRM and support systems
• Direct complex or sensitive inquiries to the appropriate team or department
• Follow company call scripts, guidelines, and communication standards
• Meet daily call handling targets and customer satisfaction benchmarks
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Participate in paid training, onboarding, and ongoing coaching sessions

Benefits

• Competitive starting pay
• Paid training and onboarding
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options including evenings and weekends
• Mentorship and ongoing support from team leaders
• Clear path for career growth within ADF Medical Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees