Call Center Representative Job ID 2025-10058

Internet Brands•Minneapolis, MN

4h•$16 - $20•Onsite

About The Position

Interested candidates are encouraged to apply online as soon as possible—this is an exciting time to join Premier Disability Services! About Premier Disability Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance with their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team! Premier Disability Services is looking for Call Center Representatives to join our growing Brooklyn Park, MN-based team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC, Center Representatives have the opportunity for long-term advancement - all while changing people’s lives for the better. About this Role In this role, you will provide high-quality phone support to attorney clients. You’ll follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis. Compensation: The range is $16.00 - $20.00 per hour, with the opportunity to earn up to $500 a month in bonuses based on your performance. Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas Onsite : Brooklyn Park, MN - Pay starts at $20.00 per hour Remote hiring areas : Pay starts at $16.00 per hour Terms: Full-Time. This is an hourly, non-exempt position. Hours of Operation: Monday through Friday 8:00am – 6:00pm CST

Requirements

Excellent oral and interpersonal communication skills
Professional phone manners and a friendly attitude
Active listening skills and problem-solving skills
Ability to handle client objections and de-escalate challenging situations
Ability to retain information and learn new systems quickly
Ability to navigate and multitask across multiple systems and using Customer Relationship Management software (CRM) in a proficient manner
Strong computer knowledge and excellent typing skills at least 50 WPM

Responsibilities

Make outbound calls to clients who are requesting our services
Answer incoming calls from potential clients
Providing accurate information to clients regarding their case
Convey the benefits of the Premier Disability services
Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database

Benefits

Medical, Dental and Vision insurance.
PTO and paid holidays!
Cafeteria onsite and a subsidized lunch program.
Opportunities to grow within the company!
health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance.
401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services.
employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

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