Call Center Representative
About The Position
As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to successfully pass a criminal background check.
- Must pass a Customer Service Skills assessment
Nice To Haves
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem resolution for frustrated customers
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
- Can commit to 100% attendance for three to five weeks of paid training.
Responsibilities
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintaining a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Maintaining a thorough knowledge of the company and client programs, policies, and technology.
- Providing support to other positions/operations in cases of heavy workloads or absences.
Benefits
- Full Time Employment
- Hourly rate of $21.93 starting on day one.
- Spanish/ English Bilingual incentive after training $22.95
- Weekend’s OFF!
- Work hours are FT (Mon-Friday) 9:00AM-6:00pm
- Paid Training- Training schedule is Monday through Friday for five weeks, from 9am to 530pm.
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
