Call Center Representative
About The Position
We strive to execute our mission of enriching people’s lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. As a vital member of our team, you will be building and strengthening member relationships by providing technical support for all online banking services and applications while matching their needs with our products and services. Along with other tasks, your role will involve:
Requirements
- High School Diploma or GED required.
- We value at least one year of credit union or financial experience, in call center environment preferred.
- You should be bondable and proficient with Microsoft Office or similar software, with a positive attitude and excellent communication skills.
Responsibilities
- Answering incoming calls while providing a positive and professional image
- Initiating enrollment of new member accounts following proper procedures and accuracy
- Processing monetary and non-monetary transactions for our members
- Researching and resolving online and mobile banking issues
- Handling general inquiries from members, potential members, team members, etc relating to Credit Union products and services
Benefits
- Medical, dental, and vision insurance
- Life/AD&D and Disability Insurance
- HSA/FSA plans
- Tuition reimbursement
- LegalShield
- Pet Benefits
- Employee Assistance Program
- free Telemedicine
- competitive 401(k) match with Safe Harbor
- referral bonuses
- paid time off, including holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
