Call Center Representative (Remote After Training)

TEKsystems•Phoenix, AZ

3d•$16 - $16•Remote

About The Position

We are seeking a dependable, customer‑focused Customer Service Representative (CSR) to support ADA Core Services and additional disability‑based programs. This position is ideal for someone who thrives in a fast‑paced environment, enjoys helping others, and is confident handling large call volumes while balancing administrative responsibilities. ⭐ Position Summary As a CSR, you’ll assist callers applying for ADA and related disability programs, handle both inbound and outbound calls, and provide administrative and receptionist support. Your workdays will be split between call handling and administrative tasks, offering variety and an opportunity to build valuable experience across customer service and office operations. This role is fully on‑site during training, located in Phoenix, AZ. After training is successfully completed, the position transitions to remote work. A free parking garage is available for employees during on‑site training.

Requirements

Minimum 1 year of call center experience (all industries welcome)
Experience with high call volume strongly preferred
Strong customer service and communication skills
Ability to multitask in a structured environment
Proficiency in data entry and computer systems
Ability to work independently and meet performance metrics
Must have a dedicated, distraction‑free workspace
Minimum 30 Mbps internet speed (no hotspots) — verify via FAST.com
Must not be responsible for caretaking during work hours

Nice To Haves

Understanding of medical or disability‑related terminology
Familiarity with HIPAA standards is a plus

Responsibilities

Manage a high volume of inbound calls from members, clients, and facilities (up to 80 calls/day)
Use an automatic dialer for consistent, back‑to‑back outbound calls
Verify eligibility and coordinate non‑emergent transportation and paratransit services
Provide empathetic, professional customer support to a diverse population
Respond to inquiries and document complaints with accuracy and care
Meet role‑specific performance goals and call quality expectations
Assist callers with applying for ADA Core Services programs and other disability‑based services
Accurately enter customer information into internal systems
Follow HIPAA requirements and maintain strict confidentiality
Perform data entry, digital filing, document scanning, and ID processing
Collect and manage payments for replacement picture IDs
Maintain scheduling support for Eligibility staff