Call Center Representative
About The Position
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits. Position: Inside Sales Representative Location: Ocala, FL (ONSITE) Schedule: Tuesday - Friday 11:30am - 8:00pm, Saturday 8:00am - 4:30pm Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.
Requirements
- Excellent Communication Skills: Clear, friendly, and persuasive.
- Sales-Driven Mindset: You’re motivated by goals and take pride in reaching them.
- Ability to Handle Rejection Positively: You see “no” as an opportunity to improve.
- Previous Call Center or Sales Experience: Preferred but not required.
Responsibilities
- Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
- Make outbound calls to customers interested in the products West Shore Home has to offer!
- Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
- Meet and exceed daily and monthly targets.
- Attend daily meetings with your team and department leadership to discuss metrics and priorities.
- Maintain accurate records of all customer interactions in Salesforce.
Benefits
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
