Call Center Representative

UnityPoint Health•Rock Island, IL

9d•Remote

About The Position

Overview UnityPoint Health is seeking a Customer Service Representative to join our team! In this fast-paced role, you will be the main contact for billing disputes from patients and third party vendors. Conversations in this role may include, but are not limited to, de-escalating patient billing disputes, resolving insurance processing issues, navigating patient care concerns, investigating services performed, and collecting payments. If you have experience working with insurance in a healthcare setting and enjoy a fast-paced call center environment, we'd love for you to apply! Location: Remote - candidates preferably reside in the UPH geographical areas of Iowa, Illinois, or Wisconsin Hours: Monday-Friday, 8:00am-4:30pm Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High school diploma or equivalent
2 years of experience working with insurance in a healthcare setting
2 years of experience in a healthcare setting speaking to patients/customers over the phone
Ability to use de-escalation practices for escalated disputes

Responsibilities

Answer inbound telephone calls and dispute transfers from 3rd party vendors
Handle account balance inquiries
Resolve billing questions, issues, and disputes
Communicate effectively and compassionately with patients and customers
Navigate the billing system to effectively answer customer billing inquiries
Investigate, explain, and sustain valid charges to customers
Organize and prioritize additional responsibilities between calls and complete follow up work in a timely manner
Document all phone conversations, payment arrangements, and collection activities