Call Center Representative

Emerson Hospital • Concord, MA

28d

About The Position

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.

Requirements

• HS Diploma; college degree preferred
• Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
• Working knowledge of the Meditech system
• Excellent communication and correspondence skills
• Excellent customer service skills
• Ability to read, write, and communicate in English
• Strong computer skills
• Ability to maintain confidential information
• Assist with patient meal selection
• Work with patients on various diets

Responsibilities

• Handles inquiries from patients
• Respond to inquiries in a courteous and timely manner
• Work with patients on various diets
• Assist patients in a nutritious meal selection

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees