Call Center Representative

American Orthopedic Partn•New York, NY

33d•$17 - $20•Onsite

About The Position

Our call center representatives handle multiple phone calls using established scripts, protocols and service processes. They respond to each call in an efficient, effective, and professional manner. Patient Care Coordinators in our Orthopaedic Surgery practice perform duties that include but are not limited to: scheduling patient appointments, checking patients in, collecting payments, setting up appointments for MRIs, scanning, printing, verifying insurances, and maintaining patient records. This position will be mainly based in our Queens office, and may require travel to our Manhattan or Brooklyn offices as needed to back up other colleagues if they call out.

Requirements

High School Diploma or equivalent.
Minimum 2 year experience preferred.
Strong customer service skills with ability to multi-task.
Ability to complete documentation promptly and accurately.
Ability to use sound judgment; possess a calm disposition and the ability to work easily with others
Familiar with Criterions EMR or similar EMR/EHR platforms

Nice To Haves

Orthopedic specialty experience preferred.
English/Spanish bilingual is a PLUS
Able to drive is a PLUS not mandatory.

Responsibilities

Greet patients politely and professionally immediately upon arrival.
Schedule patient appointments.
Update patient records to ensure accurate information: contact information, insurance, medical history, etc. as required.
Patient registration and collection of co-insurance and co-payments.
EMR software data entry
Relay important information regarding appointments, financials and follow-up to patients.
Ask and record source of referral for all new patients.
Comfortable with traveling throughout the five boroughs
Punctual with time
Maintain cleanliness of work space and waiting room area.