Call Center Representative

People's Community Clinic•Austin, TX

17d•$16 - $18

About The Position

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care. Compensation: $16.00- $18.00 per hour based on experience and qualifications.

Requirements

High school diploma/GED required.
Two years of experience working in a physician’s office or healthcare facility
Bilingual English/Spanish
Exceptional customer service skills
Ability to interact successfully with people from a variety of backgrounds and abilities.
Basic computer literacy
Working knowledge of electronic medical records and practice management systems.
Ability to multi-task in a high change environment

Nice To Haves

Some college preferred.
Call Center experience strongly preferred.

Responsibilities

Answer all incoming calls in a timely, professional and courteous manner
Schedule new and return appointments for patients following scheduling guidelines
Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
Assist callers with information and referral to appropriate resources
Review and check insurance eligibility; explain required documents
Retrieve calls from voice mail and assist callers as needed
Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
Adhere to HIPAA guidelines

Benefits

18 PTO days per year & 11 paid holidays
Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
Dental & Vision
Flexible Spending Accounts
Employer-paid Life Insurance
Employer-paid Short-Term and Long-Term Disability
Annual Training
403(b) with 5% employer matching

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