Call Center Representative

Parrish Consulting Services•Princeton, IN

11d

About The Position

IT3 Communications, Inc., a sister company to Parrish Consulting Services, Inc., is seeking motivated individuals to join our team as Call Center Representatives. The ideal candidates will answer calls using professional-level interpersonal communications skills, then provide clear and concise written follow-up communications to ensure a high-level of customer satisfaction for customers of IT3 Communications.

Requirements

Prior experience in Call Center operations, IT support, or a related field.
Strong problem-solving skills.
Excellent communication and customer service skills.
Knowledge of Windows operating systems.
Ability to work independently and as part of a team.
Part-time, evenings and weekends, from 20 to 30 hours per week.
If a full-time position becomes available, this position will be filled from current part-time employees whenever possible.

Responsibilities

Answer inbound calls and provide accurate, timely, and satisfactory responses to customer inquiries and concerns.
Make outbound calls to follow up with customers, gather feedback, or provide updates.
De-escalate situations with dissatisfied customers by offering professional, patient, and solution-oriented support.
Address a variety of customer questions, service issues, and technical requests.
Report recurring issues or emerging customer trends to management for analysis and resolution.
Work closely with other call center team members to continuously improve customer service performance.
Assist in onboarding and training new employees by sharing company processes, customer management strategies, and service expectations.
Collect and document customer feedback on products, services, and overall satisfaction.
Adhere to all company policies, procedures, and call handling protocols.
Ensure compliance with data privacy and security standards during all customer interactions.