Call Center Representative
Revel Staffing•Atlanta, GA
23d
About The Position
A fast-growing healthcare organization is seeking a Call Center Representative to support patient scheduling, intake, and communication. No medical background is required — strong communication, empathy, and customer service skills are what matter most.
Requirements
- MediClear credential or equivalent HIPAA compliance certification
- High School Diploma or GED
- Proven success in a high-volume customer service environment
- Strong verbal and written communication skills
- Ability to stay calm, organized, and solutions-focused
- Basic math skills
Nice To Haves
- Proficiency with Microsoft Office is a plus
Responsibilities
- Guide new or hesitant patients toward scheduling their first appointment with professionalism
- Follow up with leads to convert inquiries into scheduled visits
- Schedule, adjust, or cancel appointments accurately
- Serve as a liaison between patients and their provider
- Communicate with internal healthcare teams to ensure seamless patient care
- Provide information regarding services, procedures, and policies
- Address patient questions, concerns, and complaints professionally
- Follow established protocols for managing patient inquiries
- Offer solutions and escalate issues when appropriate
- Verify patient information, insurance details, and eligibility
- Enter and update patient records in the EMR system
- Assist with additional administrative tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
