Call Center Representative

Serenity Mental Health Centers•Provo, UT

7d•$17 - $20

About The Position

Ready to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. The Role: Call Center Representative | Provo, UT As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.

Requirements

High School Diploma or GED
Proven experience in a high-volume customer service industry
Excellent verbal and written communication

Nice To Haves

Proficiency with MS Office applications a plus
Basic math skills

Responsibilities

Gently guide hesitant patients to book their first appointment with care & empathy
Convert new leads into patients with confident, results-driven follow-up
Schedule, adjust, and cancel appointments with accuracy
Act as a liaison between established patients and their provider
Working with other healthcare professionals to ensure seamless patient care
Provide information about healthcare services, procedures, and policies
Handle patient concerns, complaints, and questions promptly and professionally
Follow protocols for managing patient inquiries and issues
Resolve patient issues, offer solutions, and escalate when needed
Verifying patient information, insurance details, and eligibility
Accurately enter and update patient info in the EMR system
Other duties as assigned

Benefits

Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) – because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Flexible Shift Hours

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