Call Center Representative

Napolis•Parkersburg, WV

54d•$10 - $12

About The Position

This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service, and provides an exceptional service experience for the customer. The position assists the customer with specific food and beverage options and supports them in selections and purchases. The position is responsible for providing the customer with pricing totals for their order.

Requirements

High School Diploma or Equivalence
Must be at least 18 years of age
Demonstrated knowledge and ability to perform basic accounting skills, computer and calculator keyboarding skills
Ability to perform multiple duties at once
Ability to work well individually and within a team-setting
Above-average communication skills and problem-solving skills
Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters
Demonstrated professional demeanor and satisfactory ability to maintain confidentiality and use good judgment, demonstrated conscientious and dependable
Ability to adhere to regular and routine attendance and to work evenings and/or week-ends and holidays
Ability to maintain a satisfactory and required attendance, punctuality and ability to work flexible schedules

Responsibilities

Interfaces with customers by telephone or electronically to receive and process food and beverage orders
Performs customer service functions and maintains an accurate accounting and record of all customer transactions
Identifies sales opportunities, through customer interaction and engagement
Supports the customer experience and increases sales through product knowledge and suggestions to the customer
Offers alternative product ideas or suggestions for customers
Responsible for handling complaints from customers, tactfully and professionally addressing and resolving their concerns and complaints, and bringing them to management’s attention
Effectively maintains a professional work environment and work relationships with coworkers, exercising tact and professionalism in all matters
Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company’s long-standing relationship with the community
Complies with all company policies, standards and protocols, Standard Operating Procedures (SOP’s), Departmental Checklists and other required rules and practices
Follows safety and security practices and protocols; and ensures these processes are timely, sufficiently and consistently followed; successfully completes and complies with all daily and other routine Departmental Checklists (Ex: Opening Checklist, Closing Checklist, Cleaning Checklist, etc.) and Standard Operating Procedures (SOP’s), adhering to these with the utmost attention to details related to cleanliness and safety
Complies with all training (in-person, video, classes, etc.) and successfully participates in and completes/passes all required trainings; follows all Departmental Checklists and Standard Operating Procedures (SOP’s)
Performs other duties as assigned