Call Center Representative – Healthcare Support
ChaseSource•Austin, TX
•$20 - $20•Onsite
About The Position
Join the Provider Network team supporting Health Medicaid programs. This in-office role involves assisting healthcare providers and members with questions related to Medicaid eligibility, claims, and general program inquiries. If you have a passion for customer service and want to support healthcare providers and members, we encourage you to apply.
Requirements
- Minimum of 6 months of recent experience in a high-volume call center environment
- Strong verbal communication and customer service skills
- Ability to multi-task and remain organized in a fast-paced setting
- Familiarity with Microsoft Office is a plus
- Must reside locally and be able to commute to the office
Nice To Haves
- Familiarity with Microsoft Office is a plus
Responsibilities
- Answer high-volume inbound calls in a professional and timely manner
- Assist with Medicaid-related inquiries, including eligibility, claims, and provider support
- Accurately document all calls in the system
- Transfer calls to appropriate departments as needed
- Meet required attendance, productivity, and quality standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
