Call Center Representative

TEG Federal Credit Union•Fishkill, NY

1d•$20 - $22•Onsite

About The Position

At TEG Federal Credit Union , we’re more than just a financial institution — we’re a team that cares for each other, our members, and our community. We’re looking for a Call Center Representative to join our Solutions Center team in Fishkill, NY . This role is all about helping members over the phone: answering questions, resolving issues, and guiding them to products and services that support their financial well-being. If you enjoy problem-solving, building relationships, and delivering exceptional customer service, this is the opportunity for you.

Requirements

1–3 years of customer service or banking experience (call center experience preferred).
High school diploma or GED required.
Strong communication, listening, and problem-solving skills.
Comfortable using Microsoft Word and Windows-based programs; accurate typing and computer skills.
Ability to handle confidential member information with discretion.
Flexible availability, including Saturdays.

Responsibilities

Handle member service requests such as address changes, check orders, stop payments, lien releases, and card replacements.
Assist members with mobile and online banking questions.
Research and resolve member issues, following up by phone, email, or mail as needed.
Identify opportunities to support members’ financial fitness by recommending appropriate credit union products and services.
Accurately verify member identity and maintain confidentiality at all times.
Perform other duties as needed to support the Solutions Center team.