Call Center Representative

Revel Staffing • San Antonio, TX

13d

About The Position

Are you the kind of person who can calm someone down just by how you talk to them? Do you enjoy helping people feel informed, supported, and taken care of? A fast -growing healthcare organization</b> is seeking a Call Center Representative</b> to be the first point of contact for patients—helping with scheduling, answering questions, and making sure they feel confident about their care. </p> You don’t need a medical background for this role. What matters most are your communication skills, empathy, professionalism, and ability to deliver excellent customer service</b> in every interaction. </p>

Requirements

• High School Diploma or GED </p>
• MediClear credential or equivalent HIPAA compliance certification </p>
• Demonstrated success in a high -volume customer service or call center environment </p>
• Strong verbal and written communication skills with a professional phone presence </p>
• Ability to stay calm, organized, and solutions -focused under pressure </p>
• Basic math skills and comfort working with numbers (copays, balances, etc.) </p>

Nice To Haves

• Proficiency with Microsoft Office and general computer literacy is a plus </p>

Responsibilities

• Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism </p>
• Follow up with inbound and outbound leads to convert inquiries into scheduled visits </p>
• Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines </p>
• Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly </p>
• Partner with internal healthcare teams to support seamless, coordinated patient care </p>
• Provide clear information regarding services, procedures, and office policies </p>
• Address patient questions, concerns, and complaints in a calm, professional, and solution -oriented manner </p>
• Follow established protocols and scripts for managing patient inquiries and triage </p>
• Offer solutions and escalate issues to supervisors or clinical staff when appropriate </p>
• Verify patient information, including insurance details and eligibility </p>
• Enter, update, and maintain accurate patient records in the EMR system </p>
• Assist with additional administrative and support tasks as assigned </p>

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED