Call Center Representative -Public Safety - Dispatch Center, Full Time, First Shift

UC Health • Cincinnati, OH

4d

About The Position

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.
Under the direction of the Public Safety Manager ,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.

Responsibilities

• determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services
• use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service
• Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel
• documents critical information to maintain the location and status of Public Safety units in the field

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees