Call Center Representative

Atrium Staffing • Clark, NJ

28d • $18

About The Position

The Call Center Representative will provide prompt, professional customer service by handling high volumes of inbound and outbound calls. They will address inquiries, resolve complaints, and ensure customer satisfaction through effective communication and problem-solving skills.

Requirements

• Minimum of 1 year of experience in a high-volume call center environment.
• Strong verbal and written communication skills.
• Ability to multitask and manage time efficiently.
• Proficient in computer systems and data entry.
• Customer-focused with problem-solving abilities.
• Ability to remain calm and professional under pressure.

Nice To Haves

• Experience handling billing or service complaints.
• Familiarity with CRM or call center software.
• Bilingual abilities are a plus.
• Experience in a regulated industry or with compliance requirements.

Responsibilities

• Interact with customers via phone to provide information about products and services.
• Take or enter orders, cancel accounts, and obtain details of complaints.
• Keep accurate records of customer interactions and transactions.
• Check to ensure appropriate changes are made to resolve problems.
• Refer unresolved grievances to designated departments.
• Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms and prepare change of address records using computers.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees