Call Center Representative

Continental General Insurance Company • Austin, TX

272d • $19 - $22 • Hybrid

About The Position

Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others! The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.

Requirements

• Strong verbal and written communication skills
• A calm, friendly, and professional demeanor—especially during difficult conversations
• Quick learning ability and adaptability to change
• Excellent organizational and multitasking skills, with great attention to detail
• Confidence working independently and collaboratively
• Proficiency with Microsoft Office and a Windows-based environment
• Commitment to punctuality, reliability, and phone availability
• High school diploma or equivalent
• 2 to 4 years of call center customer service experience
• Ability to meet deadlines and manage multiple priorities
• Excellent problem-solving skills
• Superior Customer Service Skills

Nice To Haves

• Insurance industry background is preferred

Responsibilities

• Answer incoming calls and provide compassionate, accurate, and timely responses to moderately complex questions about insurance coverage and claim status
• Clearly explain policy coverage and next steps to policyholders and their representatives
• Document call details thoroughly and concisely
• Conduct follow-ups on new or pending claims to ensure smooth processing
• Proactively reach out to policyholders and providers for missing information
• Maintain professionalism and empathy in every customer interaction
• Ensure compliance with HIPAA and internal privacy policies
• Adapt quickly to daily changes and contribute to department goals
• Perform additional tasks and projects as needed

Benefits

• Competitive Salary & Target Bonus Program
• Retirement Savings - 401(k) with a company match
• Comprehensive Medical insurance through BlueCross BlueShield of Texas
• Company-paid dental, vision, short-term & long-term disability, and life insurance
• Work-Life Balance - 20+ days of PTO, 10 paid holidays, and paid volunteer time off
• Flexible Work Options & Perks - Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff
• Health Savings & Flexible Spending Accounts - Includes a company match for HSAs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED