call center representative

Randstad • Irving, TX

431d • $38,480 - $39,520

About The Position

The Outbound Call Center Representative will be responsible for performing outbound calls related to tax inquiries for a seasonal role within a growing financial company. This position requires effective communication skills to handle customer inquiries and provide accurate information regarding tax-related matters while maintaining professionalism and empathy.

Requirements

• 2 years of experience in a call center environment.
• High school diploma or equivalent.

Nice To Haves

• Basic computer skills
• Typing skills
• Telephone etiquette
• Active listening
• Adapting to change

Responsibilities

• Perform outbound tax-related calls to borrowers throughout the workday.
• Handle and address escalated customer inquiries and concerns effectively.
• Provide clear, accurate information and assistance regarding tax-related matters.
• Maintain professionalism and empathy when dealing with challenging situations.

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED