Call Center Representative

Fleet Response • Hudson, OH

372d

About The Position

The Call Center Representative at Fleet Response is responsible for providing exceptional customer service by assisting clients and drivers with their inquiries related to rental vehicles, accident reporting, and claims. This role involves gathering necessary information to complete subrogation demands and ensuring effective communication with various departments and external vendors. The position requires a commitment to professionalism and a focus on maintaining high standards of service in a fast-paced environment.

Requirements

• High school diploma or GED required.
• Minimum six months related experience or training preferred.
• Prior customer service or call center experience preferred.
• Basic computer skills, including email and internet access.

Nice To Haves

• Experience in car rental services is preferred.

Responsibilities

• Answer calls in a professional manner.
• Direct non-rental or claim calls to the appropriate department or person.
• Assist clients/drivers with obtaining rental vehicles, reporting accidents, and receiving roadside assistance.
• Notify management of any crucial situations immediately.
• Obtain required information from callers and accurately input it into the computer system.
• Locate nearest rental agencies or body shops and provide necessary information to clients/drivers.
• Handle outside vendor problems/questions as necessary.
• Contact tow/glass services to arrange for repairs and warm transfer callers.
• Communicate with clients to receive approval for rental upgrades or additional requests.
• Assist clients/drivers with questions or problems related to their car rental or claims.
• Back up all fax/email claims submitted.
• Communicate with all contacts in a highly professional and courteous manner.
• Assist other departments with projects as necessary.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Eligibility for 90 Day Bonus
• Eligibility for Sign On Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED