STACI AMERICAS-posted about 1 year ago
$43,680 - $52,000/Yr
Full-time • Entry Level
San Bernardino, CA

The Client Success Representative at Staci Americas is a vital role focused on managing customer orders and ensuring accurate and timely fulfillment in a third-party logistics environment. This position serves as the primary interface for customers, requiring strong communication skills and the ability to resolve issues effectively. The role is not sales-driven but emphasizes customer service and operational efficiency.

  • Manage the customers' order process and ensure orders are entered, filled, and shipped accurately and timely.
  • Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers' orders.
  • Learn and be able to work efficiently in the proprietary Warehouse Management System to ensure that customers' inventory is managed properly.
  • Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries.
  • Responsible for weekly and month-end billing and any billing-related questions from customers.
  • Learn and understand Standard Operating Procedures for all account-related activities.
  • Manage the organization and filing of all customer order and shipping documents.
  • 2 to 3 years of Account Management or business-to-business customer service experience, ideally within a multi-client warehousing environment.
  • Strong written and verbal communication skills with end users, customers, vendors, and teammates, including senior management.
  • Ability to apply problem-solving techniques and project management methods to maintain strong client relationships.
  • Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions.
  • Ability to manage difficult or emotional customer situations, respond promptly to customer needs, and meet commitments.
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
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