The position involves participating in a Patient Centered Medical Home Care Team collaboration, adhering to all policies and procedures, and managing a high volume of inbound calls. The role requires greeting patients warmly over the phone, ensuring confidentiality when discussing sensitive patient information, and refraining from discussing personal details about patients or employees. Responsibilities include scheduling and confirming appointments, providing directions to the facility, and answering patient inquiries. The position also entails documenting patient interactions, inputting data into electronic health records, and assisting patients with their portal accounts. Maintaining a neat reception area and communicating effectively with staff regarding patient issues and emergencies are also key aspects of the role.