Call Center Representative

Tailored Brands-posted 3 months ago
$16 - $18/Yr
Full-time • Entry Level
Houston, TX
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit.

  • Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.
  • Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.
  • Maintain up to date product knowledge, policy information, and promotional offerings.
  • Effectively communicate with customers and store employees accurately and promptly.
  • Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience.
  • Maintain customer records by properly documenting all customer interactions in the CRM.
  • Resolve common issues, while using internal resources and training materials.
  • Additional duties as assigned.
  • High school diploma or equivalent required
  • 1-2 years' experience in a customer focused role
  • Bilingual (English/ French or English/ Spanish) a plus
  • Professional communication skills required, both written and verbal
  • Well developed problem analysis skills
  • Ability to handle sensitive and confidential information and situations
  • Ability to gather and summarize data, find solutions, and prioritize work
  • Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines
  • Proficient use of Microsoft Office programs including Word, Excel, and Outlook
  • Healthcare including medical, dental and vision
  • Retirement savings (401k with a company match)
  • Income protection programs such as life, accident and disability insurance
  • Paid time off for sick leave, vacation, bereavement, jury duty, and holidays
  • Wellbeing program
  • Commuter assistance
  • Adoption assistance
  • Education assistance
  • Legal services
  • Employee merchandise discounts
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