Call Center Representative

Conduent-posted 3 months ago
Full-time • Entry Level
San Antonio, TX
Professional, Scientific, and Technical Services
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

  • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process required transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases of heavy workloads or absences.
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent.
  • Must be able to successfully pass a criminal background check.
  • Must pass Customer care assessment.
  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Customer Service Experience.
  • Can navigate multiple applications and research solutions with ease.
  • Love helping people and guiding them to the best solution for their issue.
  • Are excited by innovative technology.
  • Provide calm conflict resolution and problem resolution for frustrated customers.
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
  • Can commit to 100% attendance for three to five weeks of paid training.
  • Full Time Employment
  • Hourly rate of $16.05 starting on day one.
  • Weekend's OFF!
  • Paid Training
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
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