Call Center Representative
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About The Position
Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is a well-established law firm that has been providing collection services and legal representation to government entities since 1970. With a professional yet casual work environment, PBFCM is currently seeking a part-time Call Center Representative to join their Collections Department. This role is crucial in assisting with the collection of delinquent fines and fees accounts through various communication methods, including phone calls and potential suit preparation. The firm operates multiple offices across Texas, Oklahoma, and Florida, servicing clients in nine states, and prides itself on its commitment to client service and operational excellence. As a Call Center Representative, you will be responsible for managing a high volume of inbound and outbound calls, tracking correspondence related to account management, and conducting research to obtain owner contact information as needed. The position requires meeting daily, weekly, and monthly production objectives while maintaining high standards of call quality and attendance. PBFCM offers competitive compensation at $15.00 per hour, along with on-the-job training to ensure you are well-prepared for your responsibilities. The ideal candidate will possess strong oral and written communication skills, proficiency in Microsoft Office applications, and the ability to work independently while managing multiple tasks. Attention to detail and the ability to work under pressure are essential for success in this role. Previous experience in an office setting, particularly in a law office or collections environment, is preferred but not mandatory. Candidates should be adaptable, able to accept feedback, and demonstrate effective conflict resolution skills when dealing with challenging customer interactions.
