call center representative

Randstad • Cleveland, TN

397d • $30,139 - $30,160

About The Position

The Call Center Representative position at Randstad US involves providing exceptional customer service support for Whirlpool Consumer Services. This role is ideal for individuals looking to advance their careers in a fast-paced environment, where they will handle inbound calls, emails, and chats to assist consumers and trade partners. The position is temp to perm, offering a competitive hourly wage and the potential for career growth.

Requirements

• 1 year of customer service required / 1 year of call center preferred
• High School Diploma or GED equivalent
• Ability to work 40 hours per week
• Must be willing to submit to a background check and drug screen

Nice To Haves

• Active Listening
• Telephone Etiquette
• Call Center Support
• Interpersonal Sensitivity
• Customer support
• Empathy
• Customer Service
• Customer Relations
• Basic Computer Skills
• Basic Software Skills

Responsibilities

• Managing inbound calls, emails, or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed.
• Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
• Negotiate through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership.
• Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include logging in and out, time off requests, and ensuring timecard accuracy.
• Earn commission with the sales of extended service plans and accessories.
• Multitasking while using different systems and technologies.

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED