Call Center Representative

Graphic Products • Beaverton, OR

407d • $41,600 - $41,600

About The Position

Graphic Products is seeking a Call Center Representative to provide exceptional customer service and technical support for their software and printer products. The role involves communication through various channels to assist customers, develop technical expertise, and log cases for technical assistance. This position offers opportunities for growth in responsibility and pay.

Requirements

• Minimum of one year technical troubleshooting experience in a call center environment.
• Passion for working with people and providing customer service.
• Ability to communicate effectively, including oral, written, and presentation skills.
• Intermediate knowledge of Microsoft 365 apps and services.
• Detail-oriented self-starter, comfortable working independently and as part of a team.
• Excellent time management skills, with the ability to prioritize and handle multiple tasks.

Nice To Haves

• Bilingual (Spanish/English) applicants are a plus.

Responsibilities

• Communicate via phone, live chat, and e-mail to assist customers with questions or issues related to software and printers.
• Develop and maintain technical expertise in Graphic Products applications.
• Assist customers with installing and using safety label printing software.
• Log cases detailing requests for technical assistance and steps taken to resolve issues.
• Provide support for software installation, printer and software troubleshooting, training, template creation, sample printing, and order processing.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed