To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information. Directs the work of other staff members throughout the departments in order to facilitate the process and achieve resolution. Must handle an extremely heavy volume of patient calls and analyze third party information and coverage issues in order to resolve patient accounts (i.e. including eligibility periods, coverage information, etc.) provided and determines which of the patient's accounts it applies to. Complies with all HIPPA verification procedures to ensure that you are speaking with the appropriate party prior to providing information. Takes appropriate action to resolve account balances while ensuring the Hospital's image of good customer relations is maintained at the highest level. Researches and investigates patient inquiries in order to direct patient inquiries to the correct source or follow up to resolve their issues. This involves the coordination of information from the patient, clinical areas, government agencies and insurers in order to reconcile the account. Individual should be detail-oriented and possess excellent analytical skills in order to resolve the more complex patient inquiries. Must balance good customer service skills with the need to expedite calls in order to meet the heavy demands. Applies knowledge of federal and state regulations/laws including fair debt act, when attempting to collect balances or discussing other patient payment options over the telephone. Spanish speaking preferred.