Call Center Representative - Reno, Nevada - Fully Remote

Gainwell Technologies LLC-posted 4 months ago
$29,100 - $41,600/Yr
Full-time • Entry Level
OH
5,001-10,000 employees
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As a Call Center Representative at Gainwell supporting the State of Nevada, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

  • Handle inbound calls, providing professional and accurate assistance to members, providers, and partners.
  • Research and resolve inquiries in a timely manner using multiple systems and resources.
  • Document all call interactions clearly and accurately.
  • Manage multiple responsibilities at once (taking calls, entering notes, navigating systems).
  • Contribute to a positive, supportive, and performance-driven team culture.
  • 2+ years of customer service experience (call center or healthcare background preferred).
  • Prior remote/work-from-home experience is a plus.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge).
  • Detail-oriented, problem-solving mindset with eagerness to learn.
  • Medicaid or insurance experience is a plus, but not required.
  • Generous, flexible vacation policy.
  • 401(k) employer match.
  • Comprehensive health benefits.
  • Educational assistance.
  • Leadership and technical development academies.
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