Call Center Representative - Remote WV

Gainwell Technologies LLC • OH

89d • $27,200 - $38,900

About The Position

As a Call Center Representative - Remote WV at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Requirements

• Minimum 1 year of call center experience.
• Must live within the state of West Virginia.
• Must have current access to high-speed internet (minimum speed higher than 25MBS download and 8MBS upload).
• Must be available to work an 8-hour shift between 7 AM and 7 PM Monday through Friday.
• Must have a private work area, free from distractions for the duration of the workday.
• Experience in the healthcare industry.
• Effective communication skills with a professional tone and poise.
• Proficient keyboarding skills.
• Basic computer skills / knowledge of Microsoft Office.
• Ability to work alone and with a team.
• Ability to multi-task and remain focused.

Responsibilities

• Provide customer service support in a call center environment.
• Assist clients with inquiries and issues related to healthcare services.
• Maintain a professional tone and effective communication with clients.
• Utilize knowledge of CPT and ICD10 terminology to assist clients.
• Adhere to HIPAA Privacy Rules while handling sensitive information.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees