Call Center Representative / Outbound Appointment Setter

Bath & Cabinet Experts•Columbus, OH

6h•Remote

About The Position

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. This opportunity is for individuals looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience. The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. Candidates must be available to work during Eastern Standard Time hours. Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, the company has expanded into 8 additional markets with plans for continued growth throughout the Midwest. In addition to bath remodeling, they launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing. The company is committed to delivering a world-class customer experience and being a top employer in the home improvement industry, having earned over 2,100 customer reviews with a 4.9-star rating and recognized as a 4x Top Workplace Award winner. They are also dedicated to giving back, donating over $200,000 to local children's hospitals and charities.

Requirements

MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED
High School diploma or equivalent required
1+ year of call center experience required
Must be able to work independently in a fast-paced environment
Excellent phone and communication skills
Be energetic and have a positive attitude
Must be task oriented and driven to meet and exceed goals
Weekend availability required
Must be available to work during Eastern Standard Time hours

Nice To Haves

Prior experience in a multi-product sales environment preferred
Background in home improvement inside sales strongly desired
Experience with Lead Perfection CRM a plus

Responsibilities

Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
Follow the designated sales process for appointment setting including confirming full and accurate client information
Ensure all activity and information is accurately logged in CRM
Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

Benefits

Full-time W2 employment with competitive pay and several bonus opportunities
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
Paid Time Off including paid holidays and your birthday off!
Flexible remote schedule with weekend availability
Ongoing training to grow your skills
Work in a supportive, award-winning company that values people and performance

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