Call Center Representative- Orlando, FL

Jacobs Solutions • Orlando, FL

265d • $31,200 - $35,360 • Hybrid

About The Position

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Jacobs is seeking a Call Center Representative to join our collaborative team in Orlando, FL.

Requirements

• High school diploma or equivalent
• US Citizen
• Valid State Driver's License with no major infractions

Responsibilities

• Receive work order requests via phone and email.
• Initiate work orders: manage and maintain the work orders in the computerized work management system.
• Assign priority to work order based on initial information available when work order request received.
• Responsible for elevating priority work to maintenance scheduler for technician dispatch or other contractors for addressing client needs, as required.
• Coordinate support between different facility support organizations (i.e. cleaning services, environmental safety and health, Facilities, Jacobs Facility Maintenance Management services and Jacobs Construction and Design organizations)
• Answers inquiries by clarifying desired information; researching, location and providing information.
• Resolves some problems by clarifying issues, researching and exploring answers and alternative solutions and escalating unresolved problems.
• Handle all repro orders
• Provide backup for storekeeper upon absence (or both)
• Create unique identification (Item IDs) in Maximo to support the inventory system
• Assist in coordination of plant access for subcontractors or vendors relating to the maintenance organization.
• Visit LM
• Badging
• Ensure staff has coffee supplies
• Ensure forms are available that are posted in the office
• Assist with miscellaneous requests from staff
• Monitor the maintenance mailbox

Benefits

• Medical, dental, vision, and basic life insurance
• 401(k) plan
• Ability to purchase company stock at a discount
• Deferred compensation plan or the Executive Deferral Plan
• Unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees
• Seven paid holidays
• One floating holiday
• Caregiver leave
• Merit increases
• Performance discretionary bonus
• Stock

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED