Call Center Representative- Orlando, FL

Jacobs Solutions-posted 9 months ago
$31,200 - $35,360/Yr
Full-time
Hybrid • Orlando, FL
Professional, Scientific, and Technical Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Jacobs is seeking a Call Center Representative to join our collaborative team in Orlando, FL.

  • Receive work order requests via phone and email.
  • Initiate work orders: manage and maintain the work orders in the computerized work management system.
  • Assign priority to work order based on initial information available when work order request received.
  • Responsible for elevating priority work to maintenance scheduler for technician dispatch or other contractors for addressing client needs, as required.
  • Coordinate support between different facility support organizations (i.e. cleaning services, environmental safety and health, Facilities, Jacobs Facility Maintenance Management services and Jacobs Construction and Design organizations)
  • Answers inquiries by clarifying desired information; researching, location and providing information.
  • Resolves some problems by clarifying issues, researching and exploring answers and alternative solutions and escalating unresolved problems.
  • Handle all repro orders
  • Provide backup for storekeeper upon absence (or both)
  • Create unique identification (Item IDs) in Maximo to support the inventory system
  • Assist in coordination of plant access for subcontractors or vendors relating to the maintenance organization.
  • Visit LM
  • Badging
  • Ensure staff has coffee supplies
  • Ensure forms are available that are posted in the office
  • Assist with miscellaneous requests from staff
  • Monitor the maintenance mailbox
  • High school diploma or equivalent
  • US Citizen
  • Valid State Driver's License with no major infractions
  • Medical, dental, vision, and basic life insurance
  • 401(k) plan
  • Ability to purchase company stock at a discount
  • Deferred compensation plan or the Executive Deferral Plan
  • Unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees
  • Seven paid holidays
  • One floating holiday
  • Caregiver leave
  • Merit increases
  • Performance discretionary bonus
  • Stock
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service